Understanding of the Quality of Computer-Mediated Communication Technology in the Context of Business Planning

Aim/Purpose: This study seeks to uncover the perceived quality factors of computer-mediated communication in business planning which among teammates is crucial for collaboration. Background: Computer-mediated has made communicating with easier and more affordable than ever. What motivates people use a particular CMC technology during major concern this research. Methodology: address issues by applying concept Information Product Quality (IPQ). Based on 21 derived from an extensive literature review (IPQ), experimental was conducted identify that are as most relevant. Contribution: The findings will help developers find customer-oriented approach developing design, specifically useful collaborative work, such planning. Findings: extracted three specific planning: informational, physical, service. Future Research: research shed light generality these findings. studies should be extended other population contextual situations CMC.